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Recent Additions

RecentAdditions_LessonsInLeadership

Legacy: 15 Lessons in Leadership

In Legacy, best-selling author James Kerr goes deep into the heart of the world’s most successful sporting team, the legendary All Blacks of New Zealand, to reveal 15 powerful and practical lessons for leadership and business. Legacy is a unique, inspiring handbook for leaders in all fields, and asks: What are the secrets of success – sustained success? How do you achieve world-class standards, day after day, week after week, year after year? How do you handle pressure? How do you train to win at the highest level? What do you leave behind you after you’re gone? What will be your legacy?

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Your 21st Century Career: New paths to personal success

This book provides valuable new insights and the practical framework to identify your best career for the workplace of the 21st century. Heather Carpenter has devised special exercises, strategies and self-assessment charts to help readers of all ages analyse their skills to find the career that is right for them. Knowledge is a prime asset of careers in the 21st century and the author delves into current research and career theory to provide readers with up-to-date knowledge and tools to analyse their career choices.

RecentAdditions_UnlockingGenderPotential

Unlocking Gender Potential

The progression of professional women into positions of leadership has been slow. Women are finding it more difficult to rise to positions of leadership in environments that are highly male-dominated, irrespective of the sector of employment. This is despite there being a strong business case for enhancing the contribution of executive women to the achievement of organisational objectives.

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Work & Worship

Work & Worship presents the privileges and obligations of working with a diverse workforce which organisations worldwide as well as in New Zealand have to contend with. What is shared by all these religious groups is a commitment to New Zealand and to live and work in a manner that respects the country, while also adhering to one’s personal faith.

RecentAdditions_ThrivingUnderFire

Thriving under fire: turn difficult customers into business success

Angry and upset customers are a challenge to any business. They cause stress for staff and, if not handled well, customers will tell others about their negative experiences. This book provides practical solutions to help you respond effectively to difficult customers and remain relatively stress-free, while giving good service. Through the story of the likeable characters in Sophie’s Café & Bar you will learn how to deal with the range of customers and emotions you are likely to encounter.

You will discover how to:

  • respond to upset customers
  • engage with really angry people
  • develop empathy
  • think differently about challenging people
  • keep yourself stress-free, no matter what happens
  • improve all your relationships – at work and at home
RecentAdditions_HowWomenLead

How Women Lead

A fabulously insightful and powerful book for women who aspire to business leadership. Relying on decades of experience and research, the authors reveal key insights and successful strategies, including practical how-to advice, to en¬able women to hone and enhance their inherent leadership strengths. The book provides women with a compelling and straightforward blueprint for accelerated business success! This is a must-read for women and for all mentors and coaches of women!

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